Trucking Company Solutions- Better Customer Service with GPS Fleet Tracking
What a better way to improve fleet efficiency and customer satisfaction, then with GPS fleet tracking solutions?
The GPS fleet tracking system is a platform which actually allows the vehicles to communicate at high speed, while at the same time increasing safety and timely customer service.
Additionally, with the help of GPS fleet tracking systems, trucking companies can provide flexibility to their customers and meet their needs when they require immediate attention or assistance.
So, let’s take a further read on how GPS has become one of the best trucking companies solutions on improving customer service!
1. 24/7 Communication With The Trucks
Providing ultimate customer care and experience should be on top of a business’s priorities list.
The GPS fleet tracking system represents a perfect solution for companies that want to perform timely load pick-ups, transportation and deliveries. Besides that, the GPS fleet tracking systems enable trucking companies with a 24/7 communication with the truck drivers.
Thereupon, the GPS fleet tracking system is an invaluable solution both for trucking companies and for customers.
By having a 24/7 communication with the trucks, trucking companies can provide the necessary information to the clients that need precise information on the vehicle’s exact movement or information about the estimated time of arrival.
Simply said, the GPS fleet tracking systems can work as the best business partner in any business environment.
Trucking companies nowadays can enjoy the benefits of allocating the trucks to the closest pickup points which later on results in a smooth transportation operation.
The GPS fleet tracking systems can serve to trucking companies as a tool to improve their customer care but as well as to reduce fuel usage and maintenance fees.
2. Route Optimization For Better Customer Service
Route optimization is one of the best features that GPS provides.
With the help of GPS fleet tracking fleet managers do have a better insight and control over their trucks. Therefore, having the capability to see road construction and busy roads, fleet managers can instruct drivers with a new route, while avoiding any load delivery delays.
So, with the help of the route optimization option trucking companies are in the position to reduce idle time and to lower the travel time, while at the same time enhancing their fleet productivity and ensuring better customer service.
Equally important, route optimization can help you manage your drivers stay on track and have all the information that they need to ensure an exceptional delivery experience.
3. GPS Fleet Tracking – Monitoring Drivers Behaviour
The GPS has turned out to be the perfect solution both for clients and for customers. Besides the numerous benefits that it holds in hand for trucking companies, one of the most important is monitoring truck driver’s behaviour.
Hence, the GPS fleet tracking solution generates reports on how the truck driver handles the truck. By which the trucking company can have a clear insight of whether the driver adheres to the company policy. The GPS sends information on drivers‘ time in behind the wheel, the duration of their period and the end of their shift.
This type of driver monitoring helps trucking companies to see which truck drivers to retain and which to train additionally with the aim of providing ultimate safe load transportation.
Avoid theft and ensure driver safety
GPS fleet tracking system is popularly used for vehicle monitoring in the trucking industry. The GPS fleet tracking solution can provide you with more than just the truck’s location, instead it can provide you with employee productivity, driver behaviour, cost analysis and more.
By having all this information in hand, trucking companies can keep track of their truck drivers, but as well can protect their vehicles from theft. The GPS fleet tracking has shown to be the perfect solution in recovering thousands worth of equipment.
4. GPS System Automatically Alerts Dispatchers In Case Of Emergency Situations
GPS fleet trackers are definitely a powerful monitoring tool that provides a handful of information.
By using a GPS fleet tracking system, you can also choose to monitor your fleet with customizable alerts that come directly to your mobile phone or email inbox in real-time so that you can be proactive in addressing incidents as they are happening.
Final Thoughts
Customer satisfaction is crucial to the success of any business. Thereupon, one of the best means of improving customer satisfaction is by implementing GPS tracking. Using the most advanced technology, GPS fleet tracking solutions can help improve productivity, maximize customer service, trim operating costs, and reduce fuel usage.